Privacy Policy

GRAPES, Inc. ("the Company") handles the personal information of customers, business partners and others as follows, in accordance with the Act on the Protection of Personal Information and other laws and regulations.

1. Collection and purposes of use

We collect and use personal information within the scope of the following purposes.

• Responding to and communicating about inquiries
• Communicating about shop reservations and visits
• Operating and providing information about live shows and events
• Recruitment screening and related communication
• Business communication with our partners
• Improving our services and exploring new ones

2. Provision to third parties

We do not provide personal information to third parties without the individual's consent, except in the following cases.

• When required by law
• When necessary to protect a person's life, body or property and it is difficult to obtain the individual's consent
• When particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the individual's consent
• When it is necessary to cooperate with a national agency, local government or similar body in carrying out duties prescribed by law, and obtaining the individual's consent is likely to interfere with those duties

3. Outsourcing

We may outsource the handling of personal information within the scope of the purposes of use. In such cases, we select contractors appropriately and provide the necessary supervision.

4. Security management

We take necessary and appropriate security measures to prevent the leakage, loss or damage of personal information.

5. Requests for disclosure, correction, suspension of use, etc.

If an individual requests notification of the purposes of use, disclosure, correction, addition or deletion, suspension of use or erasure, or cessation of provision to third parties of their personal information, we will verify their identity and respond in accordance with the law. Please contact the office below.

6. Map display

Some pages on this site embed Google Maps. When they are displayed, Google may collect information about your device. For details, please see Google's privacy policy.

7. Revisions

This policy may be revised as necessary. Any revisions will be announced on this page.

Contact office

GRAPES, Inc. Personal Information Inquiries
10F-B Futaba Bldg., 1-16-6 Dogenzaka, Shibuya-ku, Tokyo 150-0043
TEL +81 3-6712-7165

Established October 2026